Dialogue:
Making an Appointment
Receptionist: Good morning, Dr. Walden’s office.
Patient: Hello, I’d like to make an appointment to see Dr. Walden sometime today.
Receptionist: Have you seen the doctor before?
Patient: Yes, I have.
Receptionist: Ok. Can I have your name, please?
Patient: Brenda Miller.
Receptionist: Miller? How do you spell that?
Patient: That’s M-I-L-L-E-R.
Receptionist: Okay, Mrs. Miller. Let me check the doctor’s schedule…There is an opening at 3:00 this afternoon. Does that work for you?
Patient: No, I’m sorry I have to pick up my kids from school. Is there anything earlier? Like in the morning?
Receptionist: I’m afraid we’re booked all morning but we do have another opening at 4:00 if you can come in a little later.
Patient: 4 o’clock? I’m available then.
Receptionist: Good! Shall I put you down for 4:00?
Patient: Yes, that sound good. Thank you.
Receptionist: All right, see you at 4:00. Please try to arrive a little bit early.